Convenient overview of the key parts of QBIS Service Desk.

This widget is availabe for users with QBIS Service Desk

See your open cases, which priorities they have, how long they have been open and see your latest assigned case.

This handy widget gives you a snapshot of your service requests.

Part 1. The top pane displays the total number of open cases that you are in charge of. Additionally, you can see the number of cases and its priority on all open issues in a smart graph. Hold the mouse cursor on the respective column and you’ll see exactly how many open cases the current stack contains.

Part 2: You can also see how many days the cases has been open, something that is relevant to shorten response time. Your open cases are in columns ranging from 0-1 days up to more than 10 days. See the exact number od cases per column by hoovering with the mouse pointer on a column.

Part 3: It is often relevant to get a quick look at the new incoming cases. The right pane displays the newest case assigned to you.
To go straight to the Service Desk module click the link at the bottom right with the text “Go to Service Desk”.